Those are the textual words from the Orbitz's agent who talked to me. So do not trust in this site! Did not follow through on getting my airfare refunded last year on Air Tahit Nui, and now that the 12 month credit is close to being up, the email address I had is no longer valid and the Itinerary number they gave me is longer valid.
I have tried numerous numbers, chat and emails and a week later and HOURS on hold they still have not responded. Finally got through to the airline and they said the only company that could refund or push my credit out on my ticket was Orbitz. I will continue to seek my reimbursement if it means contacting the FTC or whatever it takes, this company is fraudulent and should not be allowed to do business in the USA or anywhere in the world for that matter. After booking all-inclusive package, I've received a refund for flights, and still waiting for approved hotel refund.
Every call takes 2h. Spent 20h on the phone without resolution. I booked an international flight on Orbitz. First, I tried to change my flight from my Orbitz. That is a blatant lie. They just redirect you. Call them if you want to change a flight. This could only be true in case an international ticket, since I have no experience booking with them within the US.
Then I tried chatting with them, but no agents were available for chatting and the virtual agent told me that my Itinerary can't be changed. Distort and disturbed, I tried calling them. While in discussions, I got disconnected. I had to call again and had to hold for 4 hours. After 4 hours, I got connected to another agent, who told me that my flight can't be changed because there are no flights available.
I told him that Orbitz. So he asked if he could put me on hold for a minute while he searched for it. One minute after I was put on hold, the phone was disconnected most probably deliberately. This was my first experience with a travel website. Usually I buy direct from the airlines, and orbitz.
They will not respond to your queries, they don't have a contact email, their chat is only a bot that doesn't have most answers and their phone waiting line is a minimum of 4 hours.
Spend your money elsewhere please, even if it's a little expensive. I had remaining credits of We wanted to use those credits for a new flight for Dec.
The total for each flight was For a total of 1, After waiting on the phone with Orbitz for 1 hour and 15 minutes agent on the phone told me that "my tickets are listed as inactive. This is what they described and in addition put me on hold, verifying with American Airlines that I had to call them directly to verify myself and proceed with changes. Ok, so I did.
I called American Airlines after waiting for 42 minutes to speak to someone asking for help in booking my new flight which I knew I was going to pay the difference. After finding the flight I was given the total of 1, At this point, already extremely frustrated because I should have been told this by both the Orbitz agent and the AA agent when I called Orbitz and they were apparently speaking to each other.
The AA agent proceeded to say "Orbitz should be able to handle this transaction easily. The flight is NOT showing as inactive, it shows active and they can do the exact same thing we can do… And if they handle it, there is no Without much choice that is what I did next. I told him what AA had told me and he placed me on hold for 10 minutes.
He came back and said "I still see the tickets as inactive. I need to call the airline to get this removed. The AA agent kept telling him "it's your system issue, you need to ask for help," while the Orbitz agent said "you need to release the ticket back to us. ALMAR kept placing me on hold as he was trying several things and having system issues that were still not letting book the new flight.
After trying for another 15 minutes the ALMAR came back and said, "Ok I am finally able to process the transaction and have the new flight ready to be booked. I need your card number, exp code, security etc etc. He said "hold on let me check the system and get that total for you.
Why is there a I have the new tickets at The difference shouldn't be He kept insisting that the total was taking into account "new taxes" and the "new taxes were part of the increase and the price that American Airlines has currently on the flight.
After several minutes of hanging up I finally got the total for the new airline. But I also got a separate receipt for a charge of I then called AA to see what the charge was this morning April 14th, and they told me this is the AA agent said that I had made the call yesterday or at least that what things looked like, to authorize and ok the new flight plus this charge. And That they couldn't do anything and I would need to file a complaint with Customer Relations with American Airlines.
It turns out that one of the times I was on hold with Orbitz in my last call, ALMAR reached out to AA asking them to process the transaction because he was obviously too incompetent and no clue understanding of their systems. He did not tell me any of this was going on and only said it was his help desk helping him and he was processing the card on their end.
It was a lie and American Airlines was helping and processed my card, with this fee. I was tricked and now stuck with this These people need to be in Jail.
Orbitz provides low prices for many services including hotels. I was happy with my booking but decided I wanted to shorten it from 4 nights to 3 well in advance of their advertised deadline for making changes without penalty. Unfortunately the link to make changes from their e-mail didn't work. Their chat robot ate up some time and then said to call them.
The phone number wouldn't accept my input at first and wouldn't get me connected with a person. Eventually it said the hold time was longer than 15 minutes and they could do a callback, which I was grateful for. Unfortunately the call back happened 8 hours later at in the morning. NOW I'm well past the deadline for making changes and I have yet to reach someone. When our flight was cancelled at the last minute, requiring us to leave 12 hours later on a red eye with two layovers Orbitz did nothing to help find a better flight.
They also did not refund a penny. Package was never delivered. Orbitz acted as middleman. UPS authorized insurance payment for the loss, but Orbit Logistic failed to respond, so I lost package and insurance. I called and emailed multiple times. Clemons: NADA. Skip It: For flights It can tempting to purchase trip cancellation insurance when a flight costs hundreds or thousands of dollars.
But the basic policies are usually not worth your money to insure just your flight if you know your rights as a passenger. What is Orbitz cancellation plan? Flight Cancellation Plan Under this plan, Orbitz refunds your flight in the form of travel credits with that particular airline.
The credits can then be used to purchase a new flight with the same airline. Orbitz refunds an amount equal to the change or cancellation fee charged by the airline at the time of redemption. How do I get my plane tickets from Orbitz?
Print a copy of your itinerary provided by Orbitz. Go to the airline website and verify your reservations and choose your seats. Keep checking on your reservations through the airline website in case there are flight changes, or changes in type of aircraft.
Is Orbitz a good site? Very large company and reliable. However, you can probably find the same total price on the airlines own websites. Check the routing,flights and fare basis Orbitz is providing and see if you can match it. Try using the below site to check fares.
Does Orbitz refund if price drops? Unlike Tingo, which refunds customers when the price drops, Orbitz has a hurdle: to receive a refund when the price goes down, another Orbitz customer must have subsequently reserved the same flight and type of ticket or the same category room in the same hotel and on the same date on Orbitz for less. Certain activities are non-refundable, so check the terms and conditions of your purchased tickets. The admin involved in requesting a refund can be tiring and time-consuming.
The fastest and most straightforward way to get your Orbitz money is through DoNotPay, but you can also handle the entire process on your own. These are all the options at your disposal:. Is Orbitz customer phone service making you wait for ages? Let DoNotPay hold the line for you until someone finally picks up. The time until the funds show up in your bank account will depend on the issuer the bank or payment provider, such as PayPal.
To track your refund, reach out to the issuing bank or payment provider. The refunded amount will be issued to your original payment method. Once your request has been processed, you can expect an email from Orbitz about your refund amount, as well as how and when you'll receive it.
To see where your Orbitz money is at any given moment, go to Trip Help and choose your itinerary from the drop-down menu. Here you will be able to see the status of your refund claim. Thankfully, you now have DoNotPay to fight for your rights and handle things on your behalf.
Using artificial intelligence, we have automated processes with only one end-goal—to save you precious time, money, and effort.
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